Why is the invoice addressed to the wrong entity?
This article addresses the issue from two distinct perspectives: first, that of the parent company; and second, that of the subsidiary acting on behalf of the parent company.
From the viewpoint of the parent company
When an initial contract is executed, the company name recorded at the time of the agreement will be maintained within our system. Should your organization experience a name change, merger, or acquisition, please notify us promptly through this channel so that we can update future invoices accordingly.
If no update is provided, all invoicing will continue under the original corporate details as collected.
From the viewpoint of the subsidiary
In certain transactions, invoicing may be required for a subsidiary acting on behalf of its parent company. We recommend confirming internally within your organization whether this arrangement is correct or if an adjustment is necessary.
STX agreements with Corporate clients frequently involve multiple subsidiaries or related entities. Where such structures have been agreed to, invoices will be distributed to the relevant parties as specified. As a result, the platform may display several invoices linked to the same transaction, each reflecting the appropriate affiliated entities within the broader deal structure.Still have further questions? Let us know here.