Are there issues with your Purchase Order number?
This section relates to issues STX experiences with Purchase Order (PO) numbers.
How STX lists PO numbers
Following the settlement of a delivery, or as a prepayment due date approaches, our system automatically issues the corresponding invoice. For seamless processing, any Purchase Order (PO) numbers relevant to the transaction are communicated to us and uploaded to the system in advance.
In cases where a PO number is not provided prior to invoicing, it will be omitted from the issued invoice.
If a PO number is generated or becomes available only after an invoice has been received, kindly notify us promptly so we can issue the necessary credit note and provide a revised invoice reflecting the correct information.
Incorrect PO showing
Should an incorrect PO number appear on an invoice, immediate notification is required so we can implement the appropriate corrections without delay. If you believe a PO number had previously been submitted but was not included on the invoice, please specify to whom and when the PO was sent to expedite resolution and maintain our service standards.
Was a PO number sent previously and it was not included? Please let us know who/when the PO was provided to us so we may follow up while making the correction.
Need to give us PO numbers or make changes? Inform us how to rectify the situation here.