Operations

Answers to common questions on document flow, contract handling and trade-related administrative steps.

• Why is the contract unsigned?
• How long will the redemption procedure take?
• Why is the invoice addressed to the wrong entity?
• Why has my payment not arrived? 
• Why do we need to sign a General Agreement (GA)?
• Why are there multiple contracts uploaded for one trade?
• How can I access a copy of my General Agreement (GA)?
• Why are there multiple invoices for one trade?
• Are there issues with your Purchase Order number?
• Why are there multiple trades for one invoice?
• How can invoices be uploaded to a company Portal?
• What appears on Certificates after redemption?